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01 |
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What
is the deadline to carry out my payments on the same day (Cut-off
Time) ? |
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02 |
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How
to connect "On-line without data base on the computer"
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03 |
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How
to connect "On-line with data base on the computer"
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04 |
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How
to connect "Off-line"? |
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05 |
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I
lose my Digipass ? |
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06 |
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I
forget my Digipass code? |
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07 |
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My
digipass pin code is known by a 3rd party ? |
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08 |
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A
"Battery low" message appears on the Digipass screen
? |
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09 |
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I
have forgotten my password (for off-line connections)
? |
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10 |
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My
password is known to a 3rd party ? |
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11 |
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If
you are unsuccessful in installing B-Web ? |
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12 |
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When
I connect to B-Web , I get only a grey screen ? |
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13 |
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I
receive a warning message relating to the certificate
when I connect to B-Web |
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14 |
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I
cannot connect to B-web any more. I get a message saying "IMPOSSIBLE
TO DISPLAY THE PAGE" |
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15 |
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The
error message "TEC002 service unavailable" appears
when connecting to the B-Web service and/or
when signing payments. |
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04 |
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How to connect "Off-line"
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Click on Windows Explorer |
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Open c:\windows\java\lib (Win9x,2000,Me et XP)
or c:\winnt\java\lib (Windows NT) |
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Double-click on bwebv2.html. |
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11 |
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If you are unsuccessful
in installing B-Web ? |
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Click on Download
B-Web version winzip.exe :
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Wait for a few moments and the following
window will open: Downloading file. |
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You will be asked, "What would you
like to do with this file?" Click next to "Run
this program from its current location". |
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Then click on OK. |
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When you are asked, "Do you want
to install and run "bweb.exe"?", click
on "Yes". A new window will open. |
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A default directory is suggested for saving
the B-Web installation program.
You can either accept it or change it and then click on
"Unzip", which will decompress the installation
files in this directory. |
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Click on OK when you receive the message
"files unzipped successfully". |
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Close the "WinZip-Self Extractor -
bweb.exe" window |
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If Netscape is installed on your PC, make
sure the default navigator is Internet Explorer.
To check this :
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Open Internet Explorer. |
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Click on the menu item "Tools",
in the drop-down menu you select "Internet Options..."
and you click on the tab "Programs". |
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Is the box "Internet Explorer should
check to see whether it is the default" checked?.
If it is not :
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Check the box, click "OK"
and close Internet Explorer. |
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Open Internet Explorer again and confirm
that you want to make it your default browser by
clicking "Yes". |
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To install B-Web :
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Under Windows Explorer, go to the directory
suggested when you saved the B-Web installation program,
or to the directory you selected.
Double click on "install.htm". |
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Restart your computer so that your system
can complete the installation. |
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12 |
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When I connect
to B-Web , I get only a grey screen ? |
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First make sure that you are connected to
the site for which you signed a contract.
Use the right connection and everything will work again.
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If it is not the case, check the version
of Microsoft Internet Explorer :
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If not, check that the virtual Java machine
is correctly installed :
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Open your Microsoft Internet Explorer. |
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In Internet Explorer, select the Tools menu
, then Internet options... |
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Click on the Advanced tab and check whether
the three options relative to the JAVA VM (Java Virtual
Machine) are displayed. |
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If not, the virtual JAVA machine will have
to be downloaded
(5.5 Mb file).
(for Windows XP : download
version 5.00.3802). |
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If it exists, check the version by clicking
on the View menu and then on java console. |
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When everything is in order at this level,
we advise you to connect to the Internet Banking site
of your bank for first time site in on-line mode. |
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If the 3 previous points are correct, the
B-Web programme is probably incorrectly installed. To
reinstall it completely, you must :
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Delete the folder C:\WINDOWS\JAVA\lib. NB: delete
only the lib file and not the entire Windows folder !!! |
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Then reinstall the B-Web programme. Before connecting,
it is advisable to restart your PC. |
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If the antivirus installed on the PC is NORTON, please
contact our technical support. |
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If it still does not work, send us the messages from
the Java console so that we can analyse them and quickly
find a solution for you.
To do this, you must be in Internet Explorer : |
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Click on the View menu, then on Java
Console. |
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Select the entire text in the open
window, using the mouse or the copy function (keys
<ctrl>C) |
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Open the notepad or Word and paste
the text (keys <ctrl>V) |
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Save this document and send it to
us by e-mail. |
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